longevitas.es (hereinafter, the Website) is a website owned by Longevitas Labs, SL, hereinafter THE OWNER, with NIF number: B84666304 and registered office at: Puerto de los Leones 1 – Madrid – 28220 (Madrid)

Access, reproduction, and use of the Website's services requires prior acceptance of the Terms of Use in effect at any given time. THE OWNER reserves the right to modify these Terms of Use whenever it deems appropriate, by publishing the new text on the Website. It is the user's responsibility to be familiar with the Terms of Use before accessing the Website's products and services. If you do not agree with them, please refrain from using the Website.

PAYMENT METHODS

Orders placed through the website will only be binding once payment has been confirmed. After order confirmation, the customer must proceed with payment using any of the following payment methods:

• Bank Transfer.
• Paypal
• Card

All our products include VAT.

Conditions applicable to the different payment methods:

• Payments made via Bank Transfer: Orders are considered placed on the same day if placed before 4:00 PM. If an order is placed after 4:00 PM or on a non-business day, the order will be considered placed on the next business day. In all cases, payment will begin when longevitas.es processes the order.

All shipments to the Peninsula will be made via express courier service within 48-72 hours.

Shipping to the Canary Islands, Ceuta, Melilla. CONSULT

longevitas.es will process your order so that it arrives where you specify within the agreed timeframe according to the applicable shipping method.

longevitas.es will make every effort to deliver on the scheduled, offered, or confirmed date.

longevitas.es reserves the right to recover ownership of the product in the event of non-payment of the price.

In the event of a defective product, longevitas.es will proceed, as appropriate, with repair, replacement, price reduction, or termination of the contract. These actions will be free of charge for the consumer and user. longevitas.es is responsible for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. In addition, there is a legal guarantee of conformity for the goods, the existence and conditions of after-sales services, and commercial warranties.

RIGHT OF WITHDRAWAL:

All products purchased at longevitas.es may be returned and refunded, provided that you inform us of your intention to return the purchased product(s) within a maximum period of 14 days from the date of delivery and that they meet the other conditions established in this section.

Only returns that meet the following requirements will be accepted:

The product must be in the same condition as it was delivered, unopened, and must retain its packaging.

Shipping must be done using the same protective box in which it was received to protect the product.

If you cannot obtain the protective box it came in, you must return it in a protective box so that the product reaches the warehouse with the best possible guarantees.

A copy of the delivery note must be included inside the package, also indicating the returned products and the reason for the return.

After examining the item, we will let you know if you are entitled to a refund of the amounts paid for the item(s) purchased.

If you exercise your right of withdrawal, the customer will assume the costs and risks of both delivery and return shipping. The refund will be made as soon as possible and, in any case, within 30 business days from the date you notified us of your intention to withdraw. The refund will be made to the same credit card used to pay for the purchase, in the case of card purchases, or by bank transfer to the account from which the payment was made.

Partial returns and cancellations will result in a partial refund of the full amount paid for the entire order. Shipping, refund, and gift wrapping costs will not be refunded in the case of a partial return. Refunds will be issued to the same credit card used to pay for the purchase or by bank transfer for orders paid for via cashback.

Products that are not in the same condition as when you received them will not be exchanged or returned.

Pursuant to Article 103 of the General Law for the Protection of Consumers and Users, the right of withdrawal is excluded in the following cases:

The right of withdrawal will not apply to contracts that refer to:

• a) The provision of services, once the service has been fully executed, when execution has begun, with the prior express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully executed by the entrepreneur, they will have lost their right of withdrawal.
• b) The supply of goods or services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
• c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
• d) The supply of goods that may deteriorate or expire quickly.
• e) The supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.
• f) The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
• g) The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
• h) Contracts in which the consumer and user has specifically requested the entrepreneur to visit them to carry out urgent repair or maintenance operations; if, during that visit, the entrepreneur provides additional services beyond those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to those additional services or goods.
• i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
• j) The supply of daily newspapers, periodical publications or magazines, with the exception of subscription contracts for the supply of such publications.
• k) Contracts concluded through public auctions.
• l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to recreational activities, if the contracts provide for a specific date or period of execution.
• m) The supply of digital content that is not provided on a physical medium when the execution has begun with the prior express consent of the consumer and user, with the knowledge that they consequently lose their right of withdrawal.

Returns of incorrect, defective, or damaged products

In the case of defective products, the appropriate procedure will include replacement, price reduction, or termination of the contract, all of which will be free of charge to the consumer and user.

If you believe that the product does not comply with the terms of the Contract upon delivery, you must contact us immediately using our contact form at info@longevitaslabs.com, providing details of the product and order, as well as the damage, always accompanied by photographs showing the defects.

Once we receive the notification, we will contact you to inform you of how to proceed.

WITHDRAWAL PROCEDURE

Send an email to Customer Service at info@longevitas.es to request a cancellation or exchange. We will inform you if the cancellation is appropriate and how to proceed.

If applicable, shipment must be made to the following address: Puerto de los Leones 1 – Madrid – 28220 (Madrid)

Include all items received (item, box, instructions, and invoice).

Once we receive the package, we will identify and verify the condition of the returned products. This process may take up to 48 hours, as each item is analyzed to verify that it matches the one actually sent.

Once the verification is complete, we'll send you an approval email or call you and immediately process the exchange or refund. If there are any discrepancies, we'll contact you immediately.

CANCELLATIONS

The customer or user may cancel their order as long as it has not left our warehouses.

In the event of cancellations, any amounts previously paid by the user or customer will be refunded using the same method used for the initial transaction.

CUSTOMER SERVICE

The customer may contact our customer service department at the following email address: info@longevitaslabs.com

DATA PROTECTION

The information or personal data you provide will be processed in accordance with the Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is true and accurate.

MODIFICATIONS

The owner reserves the right to make any changes it deems appropriate to the website without prior notice. It may change, delete, or add content and services provided through the website, as well as the way in which they are presented or located.

Although THE OWNER will make every effort to keep the information contained on the Website up-to-date and error-free, it offers no guarantee regarding its accuracy or up-to-dateness. Nor is the achievement of any specific results or objectives guaranteed, so access to and use of the Website is the sole responsibility of users and customers.

PROPERTY

The Website is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the website's HTML codes, etc.), whose Intellectual Property belongs to THE OWNER, except for those materials obtained under license from third parties.

The OWNER and its licensors retain at all times the intellectual property rights over the Website and the various elements comprising it, considered individually, in all copies made (regardless of the medium on which they are incorporated), granting only the rights of use described below. Any rights not expressly granted are deemed reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and arrangement of the contents of the Web, as well as the person who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting the same, corresponding, therefore, to the protection that article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.

THE OWNER is also the sole owner of the design and graphic image of the Website, reserving the appropriate legal action that may apply against persons who imitate or misuse it.

WEB CONTENT AND DOWNLOADS. PERMITTED AND PROHIBITED USES.

It is allowed :

• Browsing the Website, that is, accessing and viewing it on a device, is permitted. Any temporary or incidental reproduction is permitted, provided it is not voluntary and forms an integral and essential part of the technological transmission process. Browsing certain sections of the Website requires prior registration.
• Benefit from the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly stated in the different sections.

It is strictly prohibited :

• Any operations related to the Website, its contents, downloaded products, and copies thereof that are contrary to the law, good customs, and good faith.
• Any use outside the personal and private sphere, especially for commercial or professional purposes, including the sending of advertising or messages and the collection and processing of third-party data.
• Any type of extraction, public communication, and/or transmission, in whole or in part, by any means, outside the scope of permitted private use, and especially its incorporation into any other work, including websites, collections, or databases. Exceptions to this prohibition are the publication in the media of materials available for download from the Press Room section.
• The removal, concealment, or falsification of notices and warnings regarding the intellectual or industrial property of the Website or any of the products provided through it.
• Operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may harm the normal operation of the Website, other users, or any third party.

LINKS TO THE WEB

• The establishment of links and hyperlinks to the Website from other pages or websites is authorized, provided that they are not done in a way that damages the public image and brand of THE OWNER, the Website, or any of the people and products referenced therein. When establishing links to the Website, the use of techniques that cause confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.
• The establishment of links from pages or websites whose content promotes or advocates, directly or indirectly, any type of violence, discrimination, pornography, or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.

When creating links, the use of elements extracted from the Web is expressly prohibited without the prior and express consent of THE OWNER.

In no case may it be understood that the links to the Web from third-party pages or websites imply a relationship between THE OWNER and the owners of these, nor does it imply any endorsement, sponsorship or recommendation by THE OWNER regarding them, so THE OWNER will not be responsible in any way for their content and legality.

CONTENT AND USER BEHAVIOR

As a client or user of the Website, you agree to make appropriate use of the content and services offered through the Website and not to use them for:

1. Engaging in illicit, illegal activities or activities contrary to good faith and public order.
2. Disseminate content or propaganda that is racist, xenophobic, pornographic, that advocates terrorism, or that violates human rights.
3. Cause damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
4. Disseminate content that attacks the image and reputation of THE OWNER or third parties.
5. Violate the intellectual, industrial, image, honor or other property rights that belong to THE OWNER or third parties.

The OWNER will have complete freedom to decide whether or not the contributions and messages are ultimately published on the Website, and is empowered to remove them whenever it deems appropriate.

Any violation of any of the rules contained in these Terms of Use, and especially of the provisions of this clause, will entitle THE OWNER to immediately terminate you as a user or subscriber of the Website.

LEGAL ACTIONS

THE OWNER will pursue any breach of these Terms of Use, as well as any improper use of the Website or its contents, infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all civil and criminal actions that may correspond to it by Law.

EXTRAJUDICIAL CONFLICT RESOLUTION

Likewise, in accordance with the terms set out in Article 14 of EU Regulation 524/2013 on the resolution of consumer disputes, a direct link is provided to the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

For any controversy or conflict that may arise from these terms and conditions, Spanish law shall apply. The resolution of judicial disputes shall be subject to the jurisdiction of the Courts and Tribunals of the user's or customer's domicile.

REV: 09/27/2022